Holland America Line

Overview - Holland America Line

Holland America Line is a recognized leader in Premium-class cruises. The company’s calling card has always been the highest level of service, superb stateroom and ship design  overall using natural materials and even live flowers.  

All Holland America Line company ships  are comparatively small in size (the tonnage of the largest ship is 85 thousand tons), which allows  for a higher level of service and care onboard.

Holland America Line  is the only cruise company in the world that has organized its own school to train service staff.

To date, the company’s fleet consists of 15 ships offering cruises to the most popular destinations: the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand, and Asia, as well as absolutely unique itineraries along the Amazon and Antarctica.

The Holland America Line cruise company places special emphasis on the development of itineraries and their schedules, giving its guests the opportunity to visit the most interesting ports of call, with extended time in port. In exotic destinations, this company always occupies a leading position when choosing an itinerary. Excursion programs are specially selected for each guest.

Holland America Line ships traditionally receive the highest ratings from the American Center for Sanitary Control of Seagoing Vessels. Since 2010, after an annual inspection of the sanitary condition of the company’s ships, the U.S. Centers for Disease Control and Prevention has awarded 100 points to Statendam, Nieuw Amsterdam, Noordam, Ryndam, Veendam, while the sanitary condition of the Eurodam ship is rated so highly for the ninth year in a row. The checklist includes items such as food hygiene and sanitation, water cleanliness, overall cleanliness onboard, staff performance, etc.

This fact speaks to the very high level of service and sanitary reliability of Holland America Line and its ships.

Recommended for

Tourists who value comfort and a high level of service, married couples, and a calm vacation with children.

Highlights

- Impeccable service, luxurious ship interiors made from natural materials, with a wide range of works of art, magnificent arrangements of live flowers throughout the ship, dinners on «Rosenthal» porcelain.

- Modern mid-sized ships, designed to create a comfortable sense of space and coziness.

- Carefully developed itineraries around the world.

- All staterooms are equipped with a bathroom; in balcony staterooms - there is a jacuzzi. Each stateroom features premium bathroom amenities from Elemis.

- At breakfast, you will be offered freshly squeezed juices free of charge, and in the cinema - popcorn.

- Unlike other Premium-class companies, onboard there are excellent children’s areas for kids and teens and kids’ clubs operate.

- Culinary shows are held on every cruise.

- One of the best SPA brands in the world - SPA Greehouse - is located onboard.

Gratuities

Gratuities are paid  onboard and automatically included in the final bill.

Gratuity amount:

Guests in all stateroom categories - 11.50$ per person per day.

Suite guests - 12$ per person per day.

Loyalty Program - Holland America Line

Customer Loyalty Club of the Cruise Company  Holland America Line  -  MARINER SOCIETY.
There are a total of five membership levels within MARINER SOCIETY.

For each day spent on a cruise, the client is awarded a certain number of bonus points - Cruise Day Credits. Additionally, you can earn bonus points for onboard spending or for booking a suite stateroom. Depending on how many bonus points (Cruise Day Credits) the client has accumulated, their status within MARINER SOCIETY is determined.
Level 1 - Star Mariner.
Earned by every client who has been on a cruise with Holland America Line at least once and has purchased another cruise with the same company.
Privileges:
- welcome lunch in the restaurant from 12:00 to 13:30;
- a special collectible gift provided to you onboard;
- free ship photos;
- a free subscription to the printed or Internet version of the Mariner magazine;
- special price offers for certain cruises;
- 50% discount for the 3rd and 4th passengers sharing a stateroom with a MARINER SOCIETY member (available only on certain cruises).

Level 2 - 2-Star Mariner.
If you have earned 30 bonus points, you move to the 2nd level
- welcome lunch in the restaurant from 12:00 to 13:30;
- a special collectible gift provided to you onboard;
- a complimentary ship photo;
- 10% discount on clothing with the Holland America Line logo sold in onboard shops (excluding items that already have a discount);
- 15% discount on items from the www.shophollandamerica.com website;
- a free subscription to the printed or Internet version of the Mariner magazine;
- special price offers for certain cruises;
- a special cancellation plan for the cruise;
- 50% discount for the 3rd and 4th passengers sharing a stateroom with a MARINER SOCIETY member (available only on certain cruises);
- a complimentary club member lapel pin.

Level 3 - 3-Star Mariner.
If you have earned 75 bonus points, you move to the 3rd level:
- 25% discount on alternative restaurants, wine packages, drinks at the café and in the mini-bar;
- welcome lunch in the restaurant from 12:00 to 13:30;
- a special collectible gift provided to you onboard;
- a complimentary ship photo;
- a complimentary club member lapel pin;
- 10% discount on clothing with the Holland America Line logo sold in onboard shops (excluding items that already have a discount);
- 15% discount on items from the www.shophollandamerica.com website;
- discounts on certain services at Greenhouse Spa & Salon;
- a free subscription to the printed or Internet version of the Mariner magazine;
- email updates about new interesting cruises;
- special price offers for certain cruises;
- 50% discount for the 3rd and 4th passengers sharing a stateroom with a MARINER SOCIETY member (available only on certain cruises);
- special price offers for cruises for MARINER SOCIETY members.

Level 4 - 4-Star Mariner.
If you have earned 200 bonus points, you move to the 4th level:
- free laundry and pressing services;
- priority disembarkation;
- priority boarding for tender when the ship is anchored;
- priority check-in for the ship;
- 50% discount on alternative restaurants, wine packages, drinks at the café and in the mini-bar;
- free wine tastings;
- welcome lunch in the restaurant from 12:00 to 13:30;
- a special collectible gift provided to you onboard;
- 15% discount on clothing with the Holland America Line logo sold in onboard shops (excluding items that already have a discount);
- 15% discount on items from the www.shophollandamerica.com website;
- discounts on certain services at Greenhouse Spa & Salon;
- early booking priority notification for shore excursions;
- a complimentary ship photo;
- a complimentary club member lapel pin;
- a free annual subscription to Travel + Leisure or Food & Wine magazines;
- a free subscription to the printed or Internet version of the Mariner magazine;
- email updates about new interesting cruises;
- special price offers for certain cruises;
- free accommodation for the 3rd and 4th passengers sharing a stateroom with a MARINER SOCIETY member (available only on certain cruises);
- special price offers for cruises for MARINER SOCIETY members.

Level 5 - 5-Star Mariner.
If you have earned 500 bonus points or more, you move to the 5th highest level:
- 50% discount on the 100-minute internet package (one package per cruise);
- two complimentary dinners at Pinnacle Grill;
- a complimentary culinary arts center class (once per cruise);
- free laundry and pressing services;
- priority disembarkation;
- priority boarding for tender when the ship is anchored;
- priority check-in for the ship;
- 50% discount on alternative restaurants, wine packages, drinks at the café and in the mini-bar;
- free wine tastings;
- welcome lunch in the restaurant from 12:00 to 13:30;
- 15% discount on clothing with the Holland America Line logo sold in onboard shops (excluding items that already have a discount);
- 15% discount on items from the www.shophollandamerica.com website;
- discounts on certain services at Greenhouse Spa & Salon;
- one complimentary entry to the Greenhouse Spa & Salon Thermal Suite. (Not available onboard Prinsendam; guests will receive an additional dinner in the Pinnacle restaurant);
- early booking priority notification for shore excursions;
- a complimentary ship photo;
- a complimentary club member lapel pin;
- a free annual subscription to Travel + Leisure or Food & Wine magazines;
- a free subscription to the printed or Internet version of the Mariner magazine;
- email updates about new interesting cruises;
- special price offers for certain cruises;
- free accommodation for the 3rd and 4th passengers sharing a stateroom with a MARINER SOCIETY member (available only on certain cruises);
- special price offers for cruises for MARINER SOCIETY members.

Dress code - Holland America Line

The cruise company recommends having three types of clothing during your trip:

- casual everyday wear for rest and sports activities (casual ),

- clothing and shoes for excursions depending on the season and route specifics (sport and casual ),

- elegant attire for evening visits to restaurants and evening events: shows, the casino, clubs and bars (smart casual "more strict" and formal "strict").

During formal evenings, the following are welcome: cocktail dresses for women, suits with a tie or tuxedos for men.

Cancellation Policy - Holland America Line

When booking a cruise online, no penalties arise, as the booking is considered a request!

The booking is automatically cancelled if the order is not confirmed by payment from the client.

If the cruise is paid, the cruise company Holland America Line applies the following conditions when cancelling an order at the tourist’s initiative in order to cover the resulting actual costs depending on the remaining time before the cruise begins:

In the event of cruise cancellation in cases where the Client has purchased an insurance policy “due to inability to travel”, the Client must immediately notify the Company of the occurrence of the insured event. If the amount of compensation under the insurance policy does not cover the full cost of the actual expenses arising as a result of the Client’s cancellation, the entire difference between the amount covered by the insurance policy and the actual expenses arising as a result of the cancellation must be reimbursed by the Client to the Company.

In the event of cancellation by the Client of tours for dates of the high-demand period (New Year, Catholic and Orthodox Christmas, May holidays and others designated by the Cruise Company) and for special offers of the Cruise Company (promotions, sales, etc.), the cruise company Holland America Line. applies the following cancellation rules:

Surname change in a cruise booking. If the Client is unable to use the booked services and cancels the cruise order, they have the right to replace the surnames of the Tourists in the cruise order with those Tourists who agree to use the booked cruise in their place. The Client is obliged to inform the Company in writing about the cancellation with the possibility of changing the surnames no later than 30 (thirty) working days before the start of the cruise. The new Client must have no difficulties with document processing (visas, air travel, hotel accommodation, etc.).

The new Client pays all expenses related to changing these details when booking the cruise.

When changing surnames in a cruise order, the Client  pays $50 for each person as administrative costs. The new Client assumes full responsibility for the complete payment of the tour price and the missing funds under the agreement for the cruise tour and signs a new agreement with the Company.

When changing surnames, the Cruise Company cancels the booking using the corresponding cancellation rules and confirms the new booking under the new surnames for the tariff that will be in effect at the time of the new booking.

Age restrictions - Holland America Line

Age requirements by the cruise company Holland America Line

Minor children (under 21 years of age): guests who have not yet reached 21 years of age must be accompanied by parents, legal guardians, or escorts who are at least 21 years old. One adult escort is allowed for every 5 guests under 21 years of age.

Infants:
- infants aged 6 months and older may board; for Transatlantic cruises - 12 months and older;
- all children (from 6 months to 18 years) must have their own personal passport(s).